CHRIS 180 Training Institute Continuing Education Policy
Last updated date: 03 November 2022
The grievance procedure enables the CHRIS 180 Training Department to ensure that any problems, complaints, or concerns raised by any customers are dealt with in a fair, timely and consistent manner. If a course, workshop, conference, or computer-based training attendee has a grievance or complaint regarding:
1.1.1. The course content, speakers, facility, and training platform; or
1.1.2. Payments, cancellations, attendance and refund requests
1.1.3. Nonreceipt of certificate and other miscellaneous occurrences should be raised in line with this procedure.
2. Formal Grievance Procedure
2.1. Written Statement
2.1.1. The aggrieved Training attendee must first fill out the CHRIS Training Institute (CTI) grievance form and fill out the statement section detailing the nature of the grievance, this will be automatically sent to [email protected] The grievance form can be accessed here: https://forms.office.com/r/f98Ym2zHGv
The form can also be found on the CHRIS 180 website.
2.1.2. When it is the Training Facilitator who is the subject of the grievance, the Attendee should instead send the Grievance form to the Interim VP of Training, Kathy Keeley, at [email protected]
2.2. Grievance Meeting
2.2.1. Upon receiving the filled-out grievance form, the CE Director (Director of Training), Social Work Consultant, and Training Coordinator will arrange a formal meeting to be held in order address the grievance. The formal meeting will be scheduled and conducted within 3-4 business days of the grievance forms receipt.
2.2.2. If the grievance involves one of the people who will be part of the formal meeting, an Auxiliary Social Work Consultant or another qualified member of the Training Department will take their place in the formal meeting. The configuration of the formal meeting will
2.2.3. Before the meeting, a thorough investigation of the facts related to the grievance must take place. If the person who submitted the grievance chose not to identify themselves or to not be contacted, their request for anonymity and confidentiality will be respected.
2.2.4. If possible, the person submitting the grievance should explain how they believe the grievance should be resolved.
2.3. Outcome of Meeting, Grievance Resolution, & Documentation
2.3.1. Following the meeting and investigation into the grievance, the Training Department will document the agreed upon corrective action. If the grievance entailed anything in (para. 1.2) of this policy, it will be resolved in accordance with CHRIS 180 Training Institute Continuing Education Policy Cancellation and Refund Policy below (para. 3.1 & 4.1). If the grievance entailed anything in (para. 1.1 or 1.3) of this policy, it will be resolved as outlined below in (para. 5.1).
2.3.2. All grievance forms sent to the CHRIS 180 Training Department and their documented corrective actions will be stored for a period of seven years. After seven years these documents will be archived and only pulled for verification at the request of human resources, executive leadership team, or CE accrediting boards.
3. Continued Education Policy
3.1. The CHRIS Training Institute’s policy for issuing continuing education credits is based upon State Law and guidelines set forth by the Georgia Composite Board, National Board for Certified Counselors, as well as the Association of Social Work Boards ACE Program
3.2. which states that “participants must attend the entire presentation in order to receive continuing education credit.” If you are late arriving for a seminar, you are welcome to remain for the remainder of the presentation, but we will not be able to issue continuing education credits to you as a participant. This is according to board regulations requiring attendance at the entire presentation for CEs to be issued. This policy applies to early departures as well – if you leave early, we will not be able to issue CEs for your participation. Additionally, you will not receive a refund for the registration fee if you arrive late for the training as we already counted on your presence in planning the seminar. It is our goal to continue to provide you with quality, reasonably priced opportunities to acquire credits needed for your license renewal.
3.3 Also in accordance with guidelines, a completed evaluation is REQUIRED to receive a certificate. Participants will not receive a certificate if an evaluation has not been completed.
4. Cancelation and Refund Policy
4.1. Cancellation request must be submitted in writing to [email protected]. Cancellations received up to 10 calendar days prior to class will be refunded 100% of the full training fee. Cancellations 4-9 calendar days prior to class will be eligible for a 50% refund OR a transfer of their course credit to a different session of the same class or a different class of equal or lesser value up to 2 times. Cancellations 1-3 calendar days prior to class, and no-shows, are subject to payment for the full amount without future training credit. Registrant substitutions may be made at any time. Please know that if you do not cancel or do not attend, you are responsible for payment.
4.2. CTI reserves the right to cancel or change a class at any time, including but not limited to lack of participation and equipment or trainer availability. Notification will be provided within 14 calendar days of the class, whenever possible. In this case, registrants will not be charged for the course. CTI is not liable for any direct, or indirect, consequential, or special damages that may be incurred due to a cancellation of a scheduled class, including, but not limited to, cancellation penalties for transportation or accommodations.
5. Course Content
5.1. If there are discrepancies with course content included but not limited to; grammar, spelling, images, or content inaccuracies course attendees may document observed discrepancies on grievance form. The Training Department will then address the grievance in accordance with steps outline in the Formal Grievance Procedure outlined in (para. 2) of the Grievance Policy. If the grievance investigation identifies a course content error, the Training Department will develop an agreed upon solution to the grievance and implemented required course content changes.
6. Speakers 6.1. If there is an identified, reported, or documented grievance regarding the facilitator of a course, it will be addressed in accordance with the Formal Grievance Procedure outlined in (para. 2) of the Grievance Policy. If the grievance is brought directly to the speaker from a course attendee, the speaker must inform the attendee of the Training Departments Grievance Policy and request they fill out the CTI’s grievance form and will be automatically forwarded to [email protected].
7.1. If there is an identified, reported, or documented grievance regarding the training facility and it does not pose a direct safety, fire, or health hazard to the instructor or attendees, it will be addressed in accordance with the Formal Grievance Procedure outlined in (para. 2) of the Grievance Policy. If the grievance poses direct hazard to the instructor or attendees, it will be addressed immediately.
8. Nonreceipt of Certificates
8.1. In the event a course attendee does not receive a course completion certificate within 5 business days after the course, they should email the Training Department at [email protected]. The individual requesting a training completion certificate must include their full name (as they wish it to appear on their certificate), title of training attended, date of training attended, and their contact information. The Training Department will verify the individual’s successful completion of the course and respond to the requestor’s inquiry within 48 hours of the email’s receipt. If the individual did not complete the entirety of the training, they will not be issued a CE course completion certificate per (para. 3) of the CHRIS 180 Grievance Policy. If the individual completed the training in its entirety, then course completion certificate identifying the issuance of CE’s will be sent to them via email.
9. Miscellaneous Occurrences
9.1. If there is a grievance due to circumstances not addressed in this policy, course attendees will use the CTI’s grievance to document the issue. When documenting a grievance that is not outlined in this policy the aggrieved should be as detailed as possible to ensure the timely resolution of the grievance. The form should then be submitted to the appropriate party outlined in (para. 1.2.1 & para. 1.2.2). Upon receipt of the grievance form the formal grievance procedure will take place and an appropriate response within 48 hours of the grievance forms receipt.
9.2. If there are any questions regarding this policy, please email [email protected].
10. Policy Update Procedure
10.1. This policy will be updated bi-annually and approved by the director of training.
This procedure has been approved and authorized by:
Name: Kathryn S. Keeley
Position: Interim Vice President of Training